We only accept returns within 14 days of you receiving your order.

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Proof of purchase is required.

Please note the following:

• items returned without prior approval may not be accepted.

• Sale items, limited releases, and gift cards are non-refundable.

• Return shipping costs are the responsibility of the customer unless the return is due to a fault on our part (e.g. wrong or defective item).

• We reserve the right to refuse any return or refund request at our discretion, even without providing a reason.
  
  
• We charge a 10% restocking fee for all returns unless the return is due to a fault on our part (e.g. wrong or defective item)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

For all return requests, please contact us at support@newra.uk with your order number and reason for return.